Jane Watson Writing Customer Service Emails


November 4, 2017

Product Name: Jane Watson Writing Customer Service Emails
Sale Page: _https://ontariotraining.net/online-course/writing-effective-business-emails/

Price: $97
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You can write to customers”via email”with consistency and professionalism, but you dont need to sound robotic to be efficient. Writing instructor Leslie OFlahavan has real customer service emails she shares with you in this course, so you can see how to communicate with clarity and sincerity to help customers feel heard and ensure your responses provide the help they need. Leslie shares techniques customer service agents can apply that help build strong practices in a contact center and improve customer relations.
Topics include:
Reading emails carefully
Anticipating follow-up questions
Answering all of the customers questions
Handling difficult questions
Explaining your process to the customer
Paraphrasing the customers situation
Acknowledging the customers feelings
Apologizing when appropriate
Avoiding clichéd language
Demonstrating empathy and sincerity in your writing
Building rapport